Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made on THE KATCH and is managed and administered by The Yoonseul, the operator of THE KATCH.

At THE KATCH, we are committed to providing high-quality products and clear, fair customer service. Please review the following return and refund conditions carefully before making a purchase.

1. Change of Mind Returns

If you change your mind about your purchase, you may be eligible for an exchange or store credit under the following conditions:

*Requests must be submitted within 30 days of receiving your order, with valid proof of purchase (such as an order number or receipt).
*Products must be unused, unopened, and in their original packaging.
*For sets or bundles, all items must be returned together in original condition.
*Sale items, promotional items, or purchases made using discount codes may not be eligible for return.
*For hygiene and safety reasons, certain items cannot be returned once opened, unless faulty. These include beauty and cosmetic products, lip products, false eyelashes, earrings, underwear, swimwear, and similar items.

If eligible, customers may choose one of the following options:
*Exchange for another product, or
*Store credit valid for 12 months from the date of issue

Return shipping costs for change-of-mind returns are the responsibility of the customer.

2. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of receiving your order, providing proof of purchase and, where possible, clear photos of the issue.

In these cases, customers may choose one of the following remedies:

*Exchange for the same product
*Store credit valid for 12 months
*Refund to the original payment method (If the purchase was made using a gift card, the refund will be issued as store credit)

If the return is due to an error on our part, The Yoonseul will cover reasonable return shipping costs or provide a prepaid return label.

3. Return Shipping Costs

*Our responsibility (faulty, incorrect, or defective items): The Yoonseul will provide a prepaid return label or reimburse reasonable return shipping costs.
*Customer responsibility (change of mind): Return shipping costs must be covered by the customer.

4. Refund Processing Timeline

*Returned items will be inspected within 3–5 business days of receipt.
*Approved refunds will be processed within 5–10 business days after inspection.
*Depending on the payment provider, additional processing time may be required for funds to appear in your account.

5. How to Initiate a Return

To initiate a return, please contact us via email at [email protected]
with the following information:

*Order number
*Full name
*Reason for return
*Photos of the product (if faulty or damaged)

Once approved, we will provide return instructions and, where applicable,
a prepaid return label. Items must be securely packaged in their original
packaging and sent to the return address provided.

Australian Consumer Law
Nothing in this Refund and Returns Policy limits or excludes your rights under the Australian Consumer Law (ACL).