DELIVERY NOTICE

All orders placed on THE KATCH are operated and fulfilled by The Yoonseul.
Products are shipped from Korea and delivered via local or partnered carriers depending on the destination country.

This delivery notice outlines the standard delivery process and important information for customers placing orders on THE KATCH.

Delivery Process Information
Shipping Origin and Destination
Orders are shipped from Korea and delivered worldwide.
Delivery methods and carriers may vary depending on the destination country.
*Australia: Delivered via DAI POST
*United States & International: Delivered via partnered express carriers

Estimated Dispatch Time
Orders are typically dispatched within 2–5 business days after payment confirmation.

Estimated Delivery Time
Australia: 3–7 business days after dispatch
United States & International: 5–10 business days after dispatch (may vary by location)

Delivery Attempts and Notifications
Delivery Attempts
Delivery attempts may vary depending on the carrier.
In some cases, only one delivery attempt may be made. Additional fees may apply for redelivery.

Pre-Delivery Contact
Pre-delivery contact is not guaranteed.
If valid contact details are provided, delivery notifications may be sent by the carrier.

Carrier Information
Shipping carrier details will be provided in the tracking information after dispatch.

Undeliverable Parcels
If delivery fails due to incorrect or incomplete address information, the parcel may be returned to the sender or held by the carrier.

Important Notice
Accurate Address and Contact Information
Customers are responsible for providing accurate and complete shipping details.
Incorrect information may result in delays, returns, or additional charges.

Unclaimed Parcels
Parcels not collected within the local holding period (typically 7–10 days) may be returned to the sender.
Additional fees may apply for reshipment.

Customs and External Delays
Delivery timelines may be affected by customs clearance, weather conditions, or public holidays in the destination country.

Returns and Delivery Issues
Delivery-related issues, including returns due to failed delivery or unclaimed parcels, will be handled in accordance with THE KATCH Refund and Returns Policy.

Contact Information
For delivery or order-related inquiries, please contact:

THE KATCH Customer Service
Email: [email protected]

For delivery status or carrier-related inquiries, please contact the local carrier indicated in your tracking information.