Privacy Policy
This Privacy Policy applies to personal information collected through THE KATCH website, which is operated by The Yoonseul, including customer service and other related customer touchpoints. This policy explains how we collect, use, disclose, and safeguard your personal information, the rights available to you, and how you can contact us regarding privacy-related matters.
1. Information We Collect
Depending on how you interact with THE KATCH, we may collect the following types of personal information:
*Identifiers: Name, email address, phone number, shipping and billing address, username or account ID
*Transaction Details: Order history and payment-related information (payment processing is handled securely by third-party providers; we do not store full card details)
*Device and Usage Data: IP address, device type, operating system, browser type, pages viewed, and interaction data
*Tracking Data: Cookies, pixels, and session identifiers
*Communications: Customer service correspondence, reviews, and survey responses
2. How We Collect Information
We may collect personal information in the following ways:
*Directly from you: When you create an account, place an order, contact customer support, or submit feedback
*Automatically: Through cookies and similar technologies when you browse our website or interact with our communications
*From service providers: Including payment processors, logistics partners, and marketing platforms, where necessary to provide our services
3. Cookies and Tracking Technologies
We use essential, analytics, and advertising cookies to:
*Ensure website functionality and security
*Measure usage and improve performance
*Personalize content and marketing communications
You may manage or disable cookies through your browser settings or by using third-party opt-out tools.
4. How We Use Your Information
We use personal information for the following purposes:
*To process and fulfill orders and manage customer accounts
*To provide order updates, customer support, and service communications
*To improve website functionality, content, and user experience
*To detect and prevent fraud and ensure legal and regulatory compliance
*To deliver customer assistance and respond to inquiries
5. Disclosure of Personal Information
Your personal information may be disclosed to trusted third parties, including:
*Service providers: Payment processors, couriers, IT service providers, analytics providers, and marketing tools
*Legal and compliance purposes: Fraud prevention, dispute resolution, and compliance with legal obligations
*Business transactions: In the event of a merger, acquisition, or transfer of assets, subject to appropriate safeguards
All third parties are required to protect your personal information and use it only for the purposes for which it was disclosed.
6. International Data Transfers
Some service providers engaged by THE KATCH may operate outside Australia, including in Korea or other jurisdictions. Where personal information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with the Australian Privacy Principles.
7. Data Retention and Security
We retain personal information only for as long as necessary to fulfill its purpose or as required by law. We apply reasonable technical and organizational safeguards, including encryption and access controls, to protect personal information from unauthorized access, misuse, or disclosure.
8. Your Rights
You have the right to:
*Access, correct, or request deletion of your personal information
*Withdraw consent for marketing communications at any time
*Make a privacy complaint with us or escalate the matter to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response
To exercise your rights or make a privacy-related inquiry, please contact us at
[email protected]
9. Children’s Privacy
THE KATCH services are intended for individuals aged 18 years and over.
We do not knowingly collect personal information from minors.
10. hanges to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Governing Law
This Privacy Policy is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
